Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Controller Plus LLC may collect and use Users personal information for the following purposes:
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We may use feedback you provide to improve our products and services.
- To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Controller Plus LLC
Please email us at firstname.lastname@example.org for any questions, concerns, or an update on your order.
Warranty, Returns, Refunds & Cancellation
We have lifetime warranty on all painted products! For example, if you some how damage your controller, you can send it back and we'll repair the damages for no extra charge! For problems with the motherboard/circutry please refer to the 'Warranty' section below.
On extremely rare occasions, some things come up! We stand by the integrity of our products by backing them with a 60 day parts and labor warranty. If for any reason your controller stops functioning within 60 days of receipt, we will absorb all costs for a prompt repair. Buyer is responsible for return shipping. Once we receive the controller, we will have it repaired and shipped back to you within 7-14 business days (does not include weekends). If it is something that is beyond repair, we will contact you and work with you to find a solution and ensure customer satisfaction. Buyer is responsible for return shipping.
Refund & Return:
If for whatever reason you are unsatisfied with your purchase, we will do everything within our power to ensure you get everything you need out of your controller and that all questions, concerns, and disputes are resolved in a timely and appropriate manner. We can not refund custom orders purchased through our create your own section, we can only refund premade designs with no alterations. If all the following rules apply, we will issue you a full refund as long as the controller is returned within 7 days of date received. Buyer is responsible for return shipping.
If you wish to cancel your order, please log into your account and refer to the 'My Orders' section. If your order status has 'Painting', 'Clear Coating', or 'Completed' than we can not fully refund the order because you are purchasing a hand painted controller that is done by an actual artist, and is fully customized to the customers liking. We can offer a partial refund if your order status is either 'Painting', 'Clear Coating, or 'Completed'. We can only fully cancel an order if the status is labeled 'Processing'. Once we receive the order, we purchase the controller, prepare it for painting, and go from their. If your order is received, and for what ever reason you wish to return it for a full refund, please note we do not refund custom orders but we do replace or repair.
This document was last updated on January 13th, 2016